Friday, November 8, 2024
Our aim at the Property Redress Scheme (PRS) is to provide a quality service, but we recognise that there may be situations where you feel we have not provided the quality of service expected, which you would like to bring to our attention.
We have set out guidance on the types of service complaints we are able to consider, and you can find out more about the process in our ‘Complaints about our service’ document online here.
When filling out this form, please provided us with as much detail as possible, keeping it relevant, so that we can investigate all the points raised as quickly and fully as possible. If you have already raised these concerns, please wait 5 working days for a response before contacting us.
If you are raising a new service complaint, please complete this form and email it to us at:
complaints@propertyredress.co.uk.
